6 Best Companies Hiring for Remote Email Support Jobs

Imagine earning a steady income, anywhere from $17 to as much as $60 per hour, all while working from the comfort of your home. No phone calls, no stressful meetings—just the simple task of sending emails and helping customers with their concerns. Sounds too good to be true? It’s not! In today’s fast-paced digital world, companies are constantly on the lookout for talented individuals who can manage email-based customer support.

Even if you have no prior experience, don’t worry! Modern tools like ChatGPT can help you excel at these roles and make you sound like a seasoned pro. Below, we’ll take a closer look at six reputable companies currently hiring for remote email support jobs. These roles not only offer competitive salaries but also provide excellent benefits and flexibility. Let’s dive in!

1. Squarespace – Customer Support Associate

If you’re familiar with the internet, you’ve probably heard of Squarespace. It’s one of the biggest website-building platforms out there, helping people create stunning websites without needing to code. Squarespace is looking for customer support associates to join their team and handle email and live chat inquiries.

• Pay: $17.55 per hour (may vary depending on location)

• Location: USA (including Hawaii) and Australia

• Role: You’ll be assisting customers with billing issues, domain registration, website management, and other technical concerns. Most of your time will be spent typing responses—no phone calls involved!

• Requirements:

  • At least 1 year of customer-facing experience

  • Familiarity with Squarespace’s platform (don’t worry, training is provided)

  • Reliable internet connection and strong written communication skills

Perks and Benefits:

• 100% health insurance coverage

• Health Savings Account (HSA)

• Flexible paid time off

• 20 weeks of parental leave

• $100 per month for remote work expenses (like internet or utility bills)

Why Apply? Squarespace employees love the company culture, and its benefits package is one of the best in the industry. However, these roles fill up fast, so make sure you apply as soon as possible!

2. Shopify – Technical Support Specialist

Shopify is a game-changer in the e-commerce space, helping entrepreneurs launch and grow online stores. They’re currently hiring technical support specialists who can assist their customers via email and chat.

• Pay: $46,000–$69,000 per year (equivalent to $22–$33 per hour)

• Location: Remote work available in the Americas, preferably Canada

• Role: Your main responsibilities include solving complex customer issues, updating the knowledge base, simplifying technical problems, and collaborating with other teams when necessary.

• Requirements:

  • Experience with technology or software support

  • Strong analytical and problem-solving skills

  • Excellent written communication skills

Perks and Benefits:

• Competitive salary with bonuses

• Paid training and career growth opportunities

• Wellness programs and mental health support

• Flexible remote work schedule

Why Shopify Stands Out: Shopify offers excellent opportunities for career advancement. While employee reviews for benefits are high, the company’s overall satisfaction rating is moderate, so do your research before applying.

3. Orderes – Technical Support Specialist

Orderes is a lesser-known yet highly rated company that specializes in workflow management solutions. They’re seeking technical support specialists to provide email-based support to their clients.

• Pay: Up to $58,000 annually (around $28 per hour)

• Location: Fully remote

• Role: Handle technical issues via email, escalate tickets when needed, and occasionally participate in video calls.

• Requirements:

  • 2+ years of experience in SaaS or email-based support

  • Strong troubleshooting and communication skills

  • Analytical mindset

Perks and Benefits:

• Flexible paid time off

• Paid parental leave

• Wellness programs

• Company retreats

Why Apply? Orderes boasts an impressive 5/5 employee satisfaction rating. However, the hiring process is known to be more challenging, so make sure you prepare thoroughly before applying.

4. Inksub – WordPress Support Specialist

If you’re tech-savvy and have experience with WordPress, Inksub could be the perfect fit. They’re hiring worldwide for email-based customer support roles.

• Pay: $20–$50 per hour (depending on experience)

• Location: Remote, open to applicants globally

• Role: Provide email support and troubleshooting for WordPress-related issues.

• Requirements: Knowledge of WordPress and excellent written English skills are essential.

Why Apply? Inksub allows you to work from anywhere and tailor your role to your expertise. Whether you’re a beginner or a seasoned pro, there’s an opportunity for you here.

5. QuickMail – Email Marketing Support

QuickMail is an outreach automation platform that supports businesses with email and LinkedIn campaigns. They’re currently hiring for technical support roles.

• Pay: $20–$60 per hour

• Location: Remote, with a preference for European time zones

• Role: Support customers in using email marketing tools and CRM software, resolve technical issues, and provide general guidance.

Why Apply? QuickMail offers high earning potential, especially for those with a background in email marketing or CRM systems.

6. Stable – Customer Support Specialist

Stable is another great company offering remote email support jobs. They focus on assisting customers with product-related concerns through email inquiries.

• Pay: $17–$45 per hour

• Location: Remote, but primarily operates in U.S. time zones

• Role: Manage email flows, troubleshoot issues, and assist customers with general inquiries.

Perks: Stable provides flexible schedules, making it ideal for those balancing other commitments.

Final Thoughts: Why These Jobs Are Worth Your Time

Whether you’re a seasoned professional or just starting out, remote email support roles offer flexibility, competitive pay, and the chance to work for industry-leading companies. With opportunities available worldwide, you’re bound to find a job that suits your skills and lifestyle.

Remember, these jobs are highly sought after, and positions can fill up quickly. If you see something you like, apply immediately, and don’t forget to bookmark these companies’ careers pages for future opportunities.

Pro Tip: Leverage tools like ChatGPT to craft impressive email responses and make yourself stand out as a candidate. Good luck, and happy job hunting!